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Don Sillas

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8 months ago

DS

Don Sillas

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December 21st, 2025 13:41

Payment Issue/Order Cancellation

Hello, I ordered a 32 inch Alienware monitor on December 19th which was cancelled after an issue with the bank. I had to call them to unblock my account. However, the order was cancelled and I didn't receive back my Dell reward points and thus I cannot repeat the order and use them. Please return my Dell reward points. Thanks.

(edited)

  • DC

    DELL-Cares auto response

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    Posted December 21st, 2025 13:41

    Hello! Thank you for reaching out to us. I am your Dell-Cares contact for order related queries. Unfortunately, our customer service is currently unavailable. We are available Monday through Friday. Please reach out to us on any of these days and we will be glad to assist you. Thanks for being a loyal Dell Technologies customer.


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  • DS

    Don Sillas

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    Posted December 22nd, 2025 14:19

    Hello, please help me getting back my Dell reward points from this order cancellation. Thanks.

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