I called dell to get my sons laptop screen replaced outside warranty, the consultant said that I would be sent an email with a quote, this never happened , the local computer business that I called said they could not get the LCDs from Dell as they refuse to send the items to to them. I contacted Dell again and they said they had sent and it took 4 days to get it form dell. I then follow the instructions to select and pay for the service and they approved a different product from what I paid for. I had to email to have this fixed, then I receive a text to confirm the service day and appointment but the link failed. When I contacted DELL they sent he another customers phone number breaching privacy. The Tech finally came and was excellent even though DELL had seent parts with no attachment glue, the tech called DELL who confirmed the error and resent the item, the thec revisited me 4 days later to find the same error , after he spent 45 min on the phone it was determined that the item came with no glue leave large gaps between the LCD and the bezel where particles could get in and sharp plastic is exposed which could cut if accidently touched. I tried to call DELL re this and I get hung up on 5 times so far, the tech that attended was also hung up on 3 times. I will never buy DELL computers again or recommend this product as the after sales service is worst that hopeless.