
UNSOLVED
Warranty Start Date
I bought a desktop computer for my aged mother for Christmas, which was just dandy until I discovered that the monitor wasn't going to arrive until February 7, almost 45 days after the computer itself. Because I was unable to install the computer, determine if it worked, etc., I contacted Dell and offered to return it to them until the monitor could be shipped unless they could extend the warranty/support period(s) to start on the day the MONITOR was shipped. They said they'd "come to an arrangement' or words to that effect. The computer turned out to work fine, but I have just noticed that my warranty period has NOT been extended by the 45 days that passed before the computer could be taken out of its box and installed. I am deeply disappointed that no action has been taken -- Basically, Dell got to clear its warehouse at year-end, using MY space to store their hardware and booking the sale, and I get a truncated warranty and service. This hardly seems fair. EKV, editor.
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