Just wanted to stop in and let you all know how bad your support website redesign is. I am now required to put in machine information and go through multiple selections to be forced to wait for your very slow search engine to try and find possible things to try before I can even get to the phone number. I understand that the Dell way is to call it a software issue and have the customer reinstall the OS 3 or 4 times before anything else is done but it is getting out of hand.