My name is DEEPANSHU I had bought dell G3 15 -3500 I5-8GB-1TB-256GB WIN 10 laptop which comes out to be faulty. I requested whole unit replacement and it got approved on August 12. My system got picked up from my place on August 25. till yet i have not received the new laptop on September 6. your whatsapp support told me they had escalated the process but nothing happens. i want my laptop as i am unable to do the work without it. I had waited for so long dont know why it is taking so long to replace only one unit. It is very frustrating as no one is able to assist me please help me with my issue. I have sent 8-10 emails to dell replacement team (from which first email regarding replacement was received) but still have not got any reply. There is no way to contact dell replacement team, your whatsapp support is totally irrelevant.