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Downloadkid
20 Posts
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16581
June 29th, 2012 05:00
Clarification
At the moment I have a mixed network of Windows 7 and XP on a Server 2008 R2 Domain.
I have used IT Assistant for ages, which has been in part why I return to Dell year after year and purchase SANs , Servers and PCs. However IT Assistant seems to have issues recognising Windows 7 machines.
Having read a brief article that basically said that IT Assistant is to be replaced by Openmanage Essentials I went through the upgrade process only to find that all Windows 7 machines are reported as unknown.
Further the XP machines that are recognised are not placed in a 'PC' listing under 'All Devices'. the only way I can access them is via the home page and double clicking on 'Discovered' devices.
It then occoured to me that perhaps Dell are no longer supporting their own PCs in the latest incarnation so I phoned tech support. They tell me the software does support Dell PCs and that if I wanted their help I would be charged ; personally I think that's a bit off considering all the PCs, Servers and SANs are in warranty and under tech support......
So;
1. Does the Openmange Essentials support Dell PCs?
2. Do they need agents or will WMI and SNMP suffice?
3. Why when all the protocols are correctly configured and pass the 'troubleshooting' tests are they ( Windows 7 machines ) listed as 'Unknown'?
4. Why are the 'Discovered' PCs ( xp ) not assigned a listing under' Devices' and why can I only access them via the Homw page ' Discovered ' devices?
cheers
Downloadkid
20 Posts
721
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Posted July 2nd, 2012 00:00
OK thanks for that - you might want to pass that information on to your 'technical' support as they told me the complete opposite, I suspect in a bid to get me to pay for additional support for a problem that could not be resolved.
Q3 / Q4 is too long to wait I'll need to look at an alternative solution which then frees me up from buying Dell in the future.
DELL-Rob C
4 Apprentice
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2843 Posts
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Posted July 2nd, 2012 10:00
Hi and thanks for your feedback.
We're coding as fast as we can :-)
I hope you will keep tabs on us. We are excited to be bringing this feature to OME soon.
Best regards,
Rob
Downloadkid
20 Posts
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Posted July 3rd, 2012 03:00
I would but IT Assistant doesn't work with Windows 7 either so I need to sort something out - sorry.
DELL-Rob C
4 Apprentice
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2843 Posts
721
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Posted July 3rd, 2012 08:00
Ok, but...
ITA is supported on Win7 Professional Edition (on both 32 and 64).
support.dell.com/.../Support_matrix.pdf
Page 34, Table: 4-22
Is this what you are looking for?
thx!
Rob
Downloadkid
20 Posts
721
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Posted July 10th, 2012 05:00
yep aware of that, but it doesn't work - all windows 7 PCs show up with the greyed out circle; it doesn't identify Windows 7 machines. Yes I have posted on the issue with no reponses, worked through all the fault finding procedures etc - still doesn't work, and yes I'm using windows 7 Pro 64 bit. Which is why I hoped essentials might be the answer as it's ITA's replacment.
So neither bits of software work......................
DELL-Rob C
4 Apprentice
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2843 Posts
721
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Posted July 10th, 2012 07:00
Hmmmm...yeah, maybe there was a new namespace introduced in OMCI v8.x. What version of OMCI and what protocol are you using?
thx
Downloadkid
20 Posts
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Posted July 12th, 2012 03:00
version 8.1.0 OMCi and the latest IT Assistant with WMI / CIM discovery- all tests pass. Like I said - broke!
DELL-Rob C
4 Apprentice
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2843 Posts
721
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Posted July 12th, 2012 09:00
Ok, thanks for the extra detail...
Regards,
Rob
DELL-Abhijit P
Community Manager
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711 Posts
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Posted June 29th, 2012 08:00
Hi,
Thanks for your post.
OpenManage Essentials currently does not support client machines. (PCs, laptops etc). It is mainly for managing the servers/storage/switches etc.
The upcoming version will be adding the client support functionality where you will be able to discover, classify and get inventory for the client machines. The next version is slated to release by Q3/Q4 this year.
Regards
Abhijit