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gtlrjohnson

updated

4 years ago

0

1243

November 28th, 2022 10:00

PS4000 New Controller Different Firmware

We are out of warranty through Dell, but have support with a 3rd party, that send us a new controller. One of our controllers failed. They sent out a new controller that has a much newer firmware on it, and when we try to fail over to it, it doesn't work. Is there something we are missing? Does the Equallogic not copy the data over to the replacement?

  • Origin3k

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    Posted November 28th, 2022 12:00

    If you swap a CM for a EQL you took the SD card from the old into the new one. The SD card is underneath.

    Regards,
    Joerg

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    Posted November 28th, 2022 12:00

    I did not take the SD card out of the old one. That one stopped responding and we couldn't get it to work anymore. I thought if we took the SD card out, of the old one, it would still have the older firmware on it. We were hoping to keep the newer firmware. We don't have a way to download the latest version.

  • 810

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    Posted November 28th, 2022 12:00

    Thank you. I was hoping that just putting in the newer firmware card, that the one that is working on the older firmware would copy over the data, and we could just migrate to that one. Right now we are running on the older version. We cannot use the newer version one yet. 

  • Origin3k

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    Posted November 28th, 2022 12:00

    From my brain...

    1. Ensure that you boot the CM with your newer FW
    2. login into the member and perform GrpName>update. Because you didnt uploaded a FW package i have in mind that the actual CM copy its FW over to the standby CM and restart the CM

    Regards,
    Joerg

  • Origin3k

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    Posted November 28th, 2022 12:00

    You need the same version of the FW on each SD within the CM.

    You can try to clone the SD with that newer FW to the old one.   I have something in mind that transfer of  FW is also possible from one CM to another. But EQL was long time ago .... you should search in the forum for some older thread.

  • 805

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    Posted November 28th, 2022 13:00

    The firmware on the one that is working is 7.0.1 and the newer one that we are trying to get working is 9.1.2

  • Origin3k

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    Posted November 28th, 2022 13:00

    There where a lot of version between those two FWs.

    Question: will the array boot with only one CM(try the newer one

    Otherwise.. copy the FW manually from one SD to another. To be sure buy new SD cards.

    Regards,
    Joerg

     

  • 216

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    Posted November 28th, 2022 13:00

    Would you happen to know how to copy the firmware over? I don't have access to the firmware downloads page. 

  • Origin3k

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    Posted November 28th, 2022 13:00

    You read the content from the SD with 9.x FW and copy it over to the other (or empty) one.

    Regards,
    Joerg

  • 807

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    Posted November 28th, 2022 13:00

    Thank you for your reply. We tried to boot to it, and it won't boot to the newer one. Had to resort back to the old one.