I don't own a wired keyboard. Part of the reason for getting this PC was to have a wireless keyboard.
That is most likely your problem.
I had one of these old Dell AiOs for a while (mine was circa 2013 model). Certain things (like BIOS) still required use of old-school wired keyboard.
(edited)
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired) - Like many of you, I can appreciate a good game-engine. - I answer questions here, but I'm not a Dell employee. - Consider giving posts you like a "thumbs-up" - Posting models-numbers and software versions speeds trouble-shooting. - Click "Mark as Accepted Answer" on any post that answers your question best.
You have to tap-it once-or-twice at the perfect time.
It's harder with a SSD.
I think F2 is the other Dell key, but F12 should work.
(edited)
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired) - Like many of you, I can appreciate a good game-engine. - I answer questions here, but I'm not a Dell employee. - Consider giving posts you like a "thumbs-up" - Posting models-numbers and software versions speeds trouble-shooting. - Click "Mark as Accepted Answer" on any post that answers your question best.
From Windows, the easiest path is Settings → Recovery → Advanced startup → Restart now → Troubleshoot → Advanced options → UEFI Firmware Settings → Restart. That will reboot straight into BIOS/UEFI setup without needing to catch a boot key. tomsguide
If you prefer a command, Windows can reboot directly into firmware with shutdown /r /fw on many UEFI systems. Some PCs still use a manufacturer key at power-on, commonly F2, Del, F10, F12, or Esc, but the Windows route is the most reliable when you’re already logged in.
If F12 has no response then CMOs is corrupted needs to open up AIO removing back panel and replace CMOs battery w a new battery followed by CMOs jumper clear cmos
Can you give me instructions to make this replacement or point me to some help with it. I was a SE on network routers for 19 years, but some guidance would be helpful.
Remove all USB dongles and try a plain-generic WIRED USB keyboard.
Get PDF service manual if you want to work inside.
(edited)
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired) - Like many of you, I can appreciate a good game-engine. - I answer questions here, but I'm not a Dell employee. - Consider giving posts you like a "thumbs-up" - Posting models-numbers and software versions speeds trouble-shooting. - Click "Mark as Accepted Answer" on any post that answers your question best.
Tesla1856
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Posted July 10th, 2026 00:11
@daviesma ,
That is most likely your problem.
I had one of these old Dell AiOs for a while (mine was circa 2013 model). Certain things (like BIOS) still required use of old-school wired keyboard.
(edited)
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.