purchased a new ram kit for my dell g5 5000 desktop.

system is about 4 months old. i7-10700f & rtx3070

got a kingston 2x8 kit and it wouldnt boot. thought it was the kit so i got a corsair 2x16 kit and it wouldnt boot either. just kept restarting what seemed like an endless loop.

installed old ram back in and it started after a few tries. runs fine

 

how can i get this new ram to work?

 

(edit: i have verified that both of the kits are compatible with my cpu)