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Ray1942

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7 years ago

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Ray1942

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March 23rd, 2020 06:00

Boot Problem

The following problem relates to my Dell Inspiron 17 5000 Series-5770 running Windows 10.

Once a month when I power up my Dell I get the following message:

"The operating system did not shut down cleanly"

The system then displays a series of progress messages and eventually boots up. What is the most likely cause of this problem. Are there any diagnostic tools that I can run to alleviate this problem.

  • nyc10036

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    Posted March 23rd, 2020 08:00

    Do you selecting Shutdown from Windows 10 ?

     

  • Ray1942

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    Posted March 23rd, 2020 08:00

    Yes.

  • nyc10036

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    Posted March 23rd, 2020 08:00

    When you boot up, quickly tap F12 a few times.

    Run Dell Diagnostics including extended test on hard drive. This can take awhile.

     

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