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Jhors

updated

7 years ago

J

Jhors

8 Posts

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3161

July 24th, 2019 02:00

CD Drive won't eject

CD drive won't eject. My dell laptop doesn't have eject button. I tried to run the full system check in F12 setup options but the HARDWARE stayed only for 10% completion I waited for 1 tob2 hours for it to be completed but it just stayed as is. Please help me.
  • U2CAMEB4ME

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    Posted July 24th, 2019 06:00

    Welcome to the Dell Community @Jhors 

    If there is not an "Eject" button then it is most likely a dust cove plate.

    Go to "This PC"

    There if you have a DVD/CD it should be listed???

    If one is listed right click on it then click on "Eject"

    Best regards,

    U2

  • LSUFAN51

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    Posted July 24th, 2019 06:00

    Please list Dell model number and version of windows. Example: Dell Inspiron 3543, windows 10

    If you don't know, type msinfo32 into the search box, you'll see it listed by System Model.  

  • Jhors

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    Posted July 24th, 2019 06:00

    This is the model, Dell Inspiron 3531
  • Jhors

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    Posted July 24th, 2019 06:00

    Thanks for helping me out. The CD drive already disappeared. I can no longer see it. What do I do?
  • U2CAMEB4ME

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    Posted July 24th, 2019 06:00

    @Jhors 

    Have you ever used the drive before???

    To better assist you, we would need the exact model number of your laptop/desktop???

    Identify your Dell:

    https://www.dell.com/support/contents/us/en/04/category/product-support/self-support-knowledgebase/l...

    Best regards,

    U2

    PLEASE DO NOT POST ANY SERVICE TAGS!!!

  • jphughan

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    Posted July 24th, 2019 07:00

    Even if optical drives don't have an actual Eject button, they typically have a manual eject pinhole.  If you unbend a paper clip, you should be able to press that into the pinhole to activate the manual eject.  Afterward you can just remove the disc and close the tray, and the optical drive will continue working normally.

  • Jhors

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    Posted July 24th, 2019 07:00

    @jphughan IMG_20190724_220909.jpg

     

    @I cannot see any pinhole where I can insert a paperclip

  • LSUFAN51

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    Posted July 24th, 2019 07:00

    Type Device Manager onto the search box then look to see if DVD/ CD- Rom drives listed. If there's one, expand, right click driver and then update it. If there no DVD/ CD driver, select 'Action' at the device manager taskbar, and then click on 'Scan For Hardware Changes', hopefully DVD / CD drive appear. Please click on link below for additional DVD / CD troubleshooting.

    Your CD or DVD drive is not recognized by Windows or other programs

    https://support.microsoft.com/en-us/help/314060/your-cd-or-dvd-drive-is-not-recognized-by-windows-or-other-programs

  • Jhors

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    Posted July 24th, 2019 07:00

    UCAMEB4ME I forgot to tell that I've never used the CD Drive. 

  • U2CAMEB4ME

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    Posted July 24th, 2019 08:00

    @Jhors 

    Try removing the Optical-Drive Filler: "One screw"

    Inspiron 15 3531 Service Manual:

    https://downloads.dell.com/manuals/all-products/esuprt_laptop/esuprt_inspiron_laptop/inspiron-15-3531-laptop_service%20manual_en-us.pdf

    Removing the Optical-Drive Filler starts on page 17.

    Regards,

    U2