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apandey287
77 Posts
885
1
Posted May 8th, 2018 09:00
Seems like your GPU is overheating. Download Intel XTU and AIDA 64 extreme.
XTU will be monitoring all the hardware. You will see three types of throttling ,temperatures of CPU and GPU,etc.
Now open AIDA , go to tools and select system stability test. Now tick all the options and start the stress test.
Observe the CPU temperatures and throttling if any and let me know.
You can do the following things too---
1)Keep your laptop on a flat surface so that proper airflow is maintained.
2)Elevate your laptop: Keep a book below it
3)Buy a cooling pad
4)Keep your laptop in a cool environment (Air Conditioner )
If the above doesn't work, i would recommend you to call Dell support and state your issue to them. I guess they will replace the heat sink and cooling fans.
apandey287
77 Posts
843
1
Posted May 12th, 2018 06:00
Maybe there is some driver issue or any application is causing error.
I suggest you to open Event Viewer
You can also watch this video : https://www.youtube.com/watch?v=_6fP8bV5Pb4
I hope this helps you
apandey287
77 Posts
820
0
Posted May 13th, 2018 08:00
Take a screenshot of it and upload it on any image hosting website like imgur.com
Robert P (retired)
6 Operator
•
9396 Posts
891
0
Posted May 8th, 2018 06:00
Hi Momo000,
Thanks for posting. Apologies that your Inspiron 7577 is not performing as expected.
Your message does not state if you ran systems diagnostics yet. Please run Dell Support Assist and post back any error messages encountered.
Please send your information to me in a Private Message so I can look into this further. Thanks.
Robert P (retired)