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alphagabrielg
6 Posts
1
7498
April 7th, 2020 11:00
Inspiron 5567 Camera Issue (blank screen)
The built-in camera in my laptop is not working on any application (Skype, Default Camera Windows Application). I badly need to fix this issue since I work at home and every time that I'll be doing a meeting, I'm still using my phone just to attend our meeting. Kindly help me about this issue.
I already tried almost everything that I saw when I searched about this issue but none of them fixed it.
In the default Camera app, it just a black screen while the led light of the built-in webcam is on.
Here are the things that I already did:
- Checked available updates on the Integrated Webcam driver (no updates found)
- Reinstall Camera Driver through Device Manager
- Checked the SupportAssist website if there's available driver that can fix this issue (none)
- Troubleshoot the device (no error occured)
- Created a local account and opened the Camera app if it works (not useful)
- Run the SupportAssist and try to troubleshoot the Camera (result failed. tried twice with 50 mins each test)
- Opened the dxdiag to check if the system detects the built-in webcam (the device was detected)
- Checked the privacy settings of the camera
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