Let's start with the correct system model number -- there is no Inspiron 7016 notebook.

My mistake - it's the 7610. Dell calls it the Inspiron 16  for sales purposes.

Hello, 

I am actually having the same issue. My model is G15 5511. I bought it a week ago. Initially, it was having reoccurring flea power issues which eventually got resolved (so far). But now, I am unable to do a factory reset. I have tried cloud recovery through a wired connection, USB recovery, within the SSD recovery; none of them worked.

The OS Recovery tools spit out an error "We are missing some of your system details needed to finish the restore.  We are aware and working to fix the issue. You can try again later or please go to https://www,dell.com/support/osrcovery for immediate support"

I have called Dell Support they say it's SSD but I know for sure that's not true.

I guess this is a new bug in their OS tools and there is no viable solution for it, at least for now... 

I have the same problem. I badly need it. I bought my laptop 3days go. 

Model: G15 5511

Best, 

Cris

A few things not clear.  Will it boot to Windows at all, whatever version you're running?  Did you try to reset using the system recovery menu in settings?  If the factory original OS Drive is present, there is a recovery partition on it that is used restore it to factory condition, assuming the OS drive has not failed.  Is the OS drive good to go?  If aforementioned is not the case, are you trying to reinstall Windows from installation media?

This solution should not be accepted. It does not work.

Here is the process for OS recovery using USB drive, hoping it will work for you and others.

Dell OS recovery tool which can be used to create a bootable USB flash drive to install the OS. You will need to use another computer to download the OS and follow the steps below. This is needed to install and download Windows:

Service Tag of the Dell PC on which you want to install Microsoft Windows or Linux

Blank USB flash drive with at least 16GB of free space

Microsoft .Net Framework 4.5.2 or higher

Administrator user rights and at least 16GB of available storage space to download the Dell ISO recovery image

For creating a boot-able windows USB flash drive please follow these steps:

1. Download and install the Dell OS Recovery Tool.
2. Launch the Dell OS Recovery Tool, switch it to the advanced recovery tool and enter the Service Tag of the PC that needs its operating system reinstalled (Select the Re-install Windows manually).
3. Select the operating system image you'd like to install, and the OS Recovery Tool will build your bootable USB recovery drive.
4. Install the operating system using the newly created USB recovery drive. This will remove all data and software from your PC's hard drive and restore the factory-installed operating system.

You can download the Dell OS Recovery Tool by following this link: https://www.dell.com/support/home/us/en/04/drivers/osiso/recoverytool

After creating the USB boot-able drive:

1. Connect the USB recovery media that you created to the Dell PC where you want to install Microsoft Windows.

2. Restart the PC and when the Dell logo appears, tap F12 key until you see Preparing one time boot menu in the top-right corner of the screen.

3. On the boot menu, select the USB drive and press Enter.

4. On the Choose an option screen, click Troubleshoot, and then click Recover from a drive.

Caution: This will erase all data on the target drive(s)

5. Follow the on-screen instructions to finish installing Microsoft Windows.

The installation process will take some time and your PC may restart several times.

For more detailed instructions, please follow this link:

https://www.dell.com/support/article/us/en/19/sln299044/how-to-download-and-use-the-dell-os-recovery...

The machine booted to Windows as it came out of the box.  But I messed it up with a botched installation of Kubuntu.  At that point I could not recover, and everything I tried only made matters worse.  The plan of booting into a recovery image didn't work, and others have reported the same thing. The problem with booting into a recovery image is that the expected starting screen, where you specify where Windows is to be installed, never appears.  Instead, the process goes directly to Setup, and Setup soon fails for lack of an expected driver. All recovery images give me the same problem. At this point the recovery partition on the hard drive is long since gone.

Everything works fine as long as you stick with the original installation. But once you try to reboot into a recovery image, all is lost.  What you can still do, however, is to boot into a different system such as Ubuntu.

I can't follow this procedure since I don't have  working copy of Windows at all, let alone a copy with Microsoft Net Framework.

When I follow the link, I get the message "recovery image currwntly unavailable"'.