Hi,

I have an Inspiron 7570 and today the right hinge malfunctioned- this is without any external or physical damage to the laptop. I tried reaching out to customer support for this and the solution provided was to replace the entire LCD panel and the hinge saying that the one can't be replaced without other and it comes in a package. This is totally outrageous as a huge sum of money goes into replacing the LCD. The customer service refuses to provide any other option in this case. Thinking of the great support provided by Dell, I chose this over other brands but the decision is regretted now. Could anyone suggest a viable option than replacing the full kit because I refuse to pay for the parts that are totally working fine.

Thanks