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Latitude_bob
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January 19th, 2020 13:00
Excessive power and CPU usage for Intel(R) Proset/Wireless Services on Latitude
After a recent Windows update, CPU usage of Intel Proset/Wireless Zero config service and Event log services is causing 80 - 90% CPU usage. This results in the fan continuously running. Does anyone has the same issue? Is there a solution already? For Inspiron notebooks, I saw a post (https://www.dell.com/community/Inspiron/Excessive-power-and-CPU-usage-for-Intel-R-Proset-Wireless/td-p/7354910) that said to reinstall drivers. I am not sure if this will also help for Latitude laptops.
My laptop:
Latitude E7450, I5-5300U, 8Gb
Dell driver updates installed beginning of January 2020
Windows 10 Pro 1903, all updates installed
Thank you for any help! Best regards, Bob
Latitude_bob
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Posted January 23rd, 2020 12:00
As a temporary solution I decided to disable the Intel proset wireless services. I expected that I could not use Wifi anymore. To my surprise Wifi is still working. After a reboot, the Proset services are not switched on again, wifi is still working and CPU usage (and the fan noise) is down to normal again.
I have the same issue ...
The 'Intel(R) Proset/Wireless Event Log Services' is running for at least 30 min.now at 50% (+/- 5%).
The CPU usage is 100%
I have Windows 10 v. 1909 (Build 18363.836) on a DELL Latitude 7480.The DELL drivers are up-to-date.
Any idea what is causing it and how to fix it?
Sanjeev Lost in Dell
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Posted November 15th, 2023 11:07
@Latitude_bob Thanks Bob, I did what you suggested and my fan has gone from mental mode, to normal. Phew
nyc10036
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Posted January 19th, 2020 16:00
See if Intel has a newer driver.