UNSOLVED

AhmedYaqout

updated

2 years ago

0

7978

September 8th, 2021 02:00

operating system exception was caused by system memory

I get an operating system exception was caused by a system memory error whenever  I leave my laptop to sleep, whenever it's plugged in or on battery. I downgraded the BIOS was 1.9 then I updated it to 1.10 and nothing changed. I downgraded it to 1.8 also and the same thing is happening

  • Jesse L (retired)

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    Posted September 8th, 2021 05:00

    AhmedYaqout,

     

    What is the exact error message you are getting?

     

    Dell-Jesse L

     

    Jesse L (retired)

  • XPS_Man

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    Posted September 8th, 2021 07:00

    XPS 9700 ? ?? 

    System model Please ? 

    This has been an ongoing issue with some XPS and Inspiron models 
    I have a few cases escalated to Dell's level 3 engineering team for the same,

    Until a solution comes up 

    Please use either of the 2 

    1.  Use Hibernation instead : Problem is only happening if machine is coming back from sleep, if machine goes to hibernation it works fine. Please change your power settings to Set Hibernation at 20 minutes or less. 

    XPS_Man_0-1631112419391.png

     

    OR 

     

    2 Disable Connected standby mode. Open command prompt as admin and use these 2 commands

    powercfg /setdcvalueindex scheme_current sub_none F15576E8-98B7-4186-B944-EAFA664402D9 0

    powercfg /setacvalueindex scheme_current sub_none F15576E8-98B7-4186-B944-EAFA664402D9 0

     

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    Posted September 9th, 2021 04:00

    The exact error message is :
    "An operating system exception was caused by system memory 
    PresYessto Run through Memory Diagnostics to scan for any Memory errors. Press No to continue "

    Laptop model: Latitude 3510

     

     

  • Jesse L (retired)

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    Posted September 9th, 2021 05:00

    AhmedYaqout,

     

    Did you run the diags on the memory and if so,  what was the outcome?

     

    Dell-Jesse L

     

     

    Jesse L (retired)

  • 7115

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    Posted September 9th, 2021 05:00

    Dell-Jesse L

    I did run the Diagnostics. No issues were found. 

  • KarinLum

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    Posted June 26th, 2024 17:07

    @Jesse L (retired)​ Is there a resolve to this issue?  I have a customer with the exact same error message displayed upon daily reboot on a Latitude 3510.  Customer runs recommended diagnostics on the memory but no issues are found.  Need to get this resolved.

    (edited)