Hello,

We've had our dell for between 2-3 years. For the past year, I haven't been able to access my programs through the start menu, to avoid the problem I would just go to My Computer then to program files, problem solved, not really. I can't upgrade my itunes because it can't access my all programs menu, so, I need to fix it (Same thing is happening with my cousin on her computer as well). I have my own screename on my computer. Every other person who has their own screename on the computer isn't having my problem, they can get to their programs through the start menu no problem. I tried right clicking on the start menu button, but it doesn't work, nothing's happening. I tried everything, I'm not really computer savvy though. I can access the all programs menu when I change the options for the start menu to the classic one from the old windows programs, but I still can't update my itunes because the initial problem isn't fixed. Any ideas?

 

Andrea