I purchased my machine 3 years ago.....Since then I have purchased the AlienRespawn upgrade to enable me to make a backup on an external hard drive (or so I thought).

I purchased a WD 3T My Book external hard drive and within minutes of starting the process I got an error message telling me that NO External Hard Drive Found. What? So, I retried the process many times and then contacted Support but was not able to get any help, just the run around. As I said, I purchased the upgrade, days before my warranty ran out but still yet no help....PLEASE HELP! I have got to get something figured out!

NOTE: The laptop has always been a little "iffy" on things that are plugged in or inserted into the disk drive. I often have to go through the entire process of going to My Computer and Clicking on the object in question. (This even happens after going to settings and manually instructing the programs or devices to Auto-run.)