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Paulr2

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12 years ago

P

Paulr2

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14693

July 14th, 2014 01:00

Precision T3610 issue with USB3

Hi we have a problem with the Precision T3610. We have 10 in our organization that have just been purchased. They are being imaged via Sccm (Windows 7 64bit) with no problems apart from the USB 3 ports. The USB 2 ports are all fine but the Renesas Chipset USB 3 ports come up with an exclamation in the device manager. The error is code 10 can not start.

I have applied the driver packages from the dell site also the firmware update from the intel which worked until a reboot. I re imaged again and applied the the bios update (A07) which had already been applied they worked until I re imaged and they weren't  working again same error.

I saw a fix to set the Windows Driver Foundation service to automatic and reboot but that hasn't work so now i'm looking for any other suggestions.

Thanks Paul