
Solved!
Go to SolutionRAM Problem (and diagnostics isn't helping)
I have a dell XPS 9100 with 12 GIG of RAM.
A few weeks ago I started getting blue screens that all appear to be memory related.
Today when I checked the "SYSTEM" information to see how much RAM Windows thinks I have installed and it says I only have EIGHT GIG instead of the TWELVE GIG I have installed.
I have run the following diagnostic programs several times and they ALL come up clean EVERY time with NO ERRORS whatsoever.
- "My Dell" diagnostics
- the diagnostic utility from the boot menu
- Windows Memory Diagnostic utility
- and the diagnostics utility on the Dell website
I know there are six slots for RAM (each having 2 GIG) and now I know TWO of them are not working but I have no idea which ones.
To make matters worse the extended warranty I purchased on 06/11/2011 expired YESTERDAY!
I have no idea what to do next. If anyone could help me I would be eternally grateful.
My email is [ADMIN NOTE: Email ID removed per TOU policy]. If you can help please send a reply to that address as well as on here.
Thanks in advance
Responses (0)
Solutions (0)
