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DELL-Jesse,
I've no error coming from USB but, when I try to print a document, there is a message saying the document can't be printed, then the printer restart automaticaly several times and use a lot of papers before, sometimes, to succeed to print a complete document. When I need to connect to internet, often my modem is not ready and I must unplug and plug it several time before to get connected.
For the USB port (in the back) I said it's dead, when I plug in a device (scanner or printer) this device is not recognized (message : "unknown device").
No, I did'nt try to reinstall the chipset drivers. I don't know how to do ! Please, can you tell me ?
AlainDELL-Jesse,
I forgot to tell you something important : all my problems arrived together after a big storm.
My scanner was out of order (cannot switch on) and I was obliged to change its power alimentation.
In the same time, my modem also was out of order and I changed it.
And my printer have got problems since the same date.
Thank you for your help,
Alain
Jesse L (retired)
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Posted August 25th, 2005 18:00
pape65,
The thunderstorm may have fried the devices. When you put in another modem did you install the drivers? The printer may also have gotten damaged by the storm.
Jesse L (retired)
DELL-Jesse,
No, I did'nt reinstall the drivers. But, can you explain me how to install the chipset drivers ?
I think the thunder damaged my USB ports because one doesn't work anymore with any device.
Is there a way to confirm this hypothesis ? Is there a software to test USB ports ?
If USB is damaged, what must I do to repair my computer ?
Alain
Jesse L (retired)
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Posted August 29th, 2005 14:00
pape65,
Run the Dell diags on the machine to see if any hardware is damaged.
Jesse L (retired)
DELL-Jesse,
I did'nt find the Dell diags on my computer.
I used MS software (XP peripherics manager- USB Bus checkers) and this one reply there is no problem with each of the four USB ports. However, one port behind doesn't recognize any periheric.
Where can I find Dell diags. I already said I've no CD "Dell Dimension Resource 1".
Thank you to continue to help me,
Alain
Jesse L (retired)
10 Wizard
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17898 Posts
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69016 Points
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Posted August 25th, 2005 14:00
pape65,
Thank you for using the Dell Community Forum.
Do you get any errors from the usb? Have you tried reinstalling the chipset drivers?
Jesse L (retired)