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pigcasso2003
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July 23rd, 2015 09:00
Cursor Issues
I am trying to take classes on line and I'm having CONSTANT problems with my cursor either jumping without warning or freezing altogether. I have done the troubleshooter, I have adjusted the settings, and I am ready to throw this laptop out the window. Can you PLEASE do something about this issue? I have already seen this type of post multiple times and don't have this problem with my other computer.
DELL-Jennifer K
4 Apprentice
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1230 Posts
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Posted July 23rd, 2015 10:00
Hi ,
Regret the inconvience caused ! Request you to provide some more information so that I can assist you further ,
*What are the troubleshooting steps performed by you ?
*Is the cursor erratic with an external mouse connected .
*Are you facing this issue after any software/hardware changes were made on the system .
*Have you tried to make changes with the touchpad utility by reducing its sensitivity .
*Also do confirm the system model and OS installed on the system .
Hoping to hear from you soon .
Kindest Regards ,