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anantsinghal199

updated

13 years ago

0

7515

August 7th, 2013 14:00

dead pixel

i have bought a dell vostro 3560 model with i5 processor three days before . It is showing a dead pixel. What should i do.

  • Robin3

    807 Posts

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    0

    Posted August 7th, 2013 14:00

    If it's just one dead pixel, then Dell might not fix it under warranty. I know some TV manufacturers won't bother if it's just one pixel.

    Give Dell a call / email and see what they say.

    Don't try to fix it yourself, I know there's methods out there for doing so, but you could end up damaging the screen and void your warranty.

    Remember you have 21 days to return the laptop for a refund, so keep that in mind if Dell won't repair it.

  • 293

    1

    Posted August 15th, 2013 14:00

    it is in the line of sight when i do programming on CMD or when my screen is red or green it shows a dead pixel

    . it is on the center ( somewhat 100 pixels right from the center of the screen)  of the screen

  • Robin3

    807 Posts

    293

    0

    Posted August 17th, 2013 08:00

    www.dell.com/.../ArticleView

    1 - 5 dead pixels is considered normal under the industry's standard. Therefore, you may have difficulty getting the screen replaced under warranty. You need to discuss further with Dell.