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anantsinghal199
2 Posts
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7515
August 7th, 2013 14:00
dead pixel
i have bought a dell vostro 3560 model with i5 processor three days before . It is showing a dead pixel. What should i do.
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anantsinghal199
2 Posts
293
1
Posted August 15th, 2013 14:00
it is in the line of sight when i do programming on CMD or when my screen is red or green it shows a dead pixel
. it is on the center ( somewhat 100 pixels right from the center of the screen) of the screen
1 - 5 dead pixels is considered normal under the industry's standard. Therefore, you may have difficulty getting the screen replaced under warranty. You need to discuss further with Dell.

Robin3
807 Posts
293
0
Posted August 7th, 2013 14:00
If it's just one dead pixel, then Dell might not fix it under warranty. I know some TV manufacturers won't bother if it's just one pixel.
Give Dell a call / email and see what they say.
Don't try to fix it yourself, I know there's methods out there for doing so, but you could end up damaging the screen and void your warranty.
Remember you have 21 days to return the laptop for a refund, so keep that in mind if Dell won't repair it.