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frank26080115
16 Posts
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125203
June 19th, 2009 08:00
Dell Studio XPS 13 Ethernet Controller not working after sleep wake-up
I'm a student, I constantly go on the campus wireless while in class, if I put the computer in sleep mode and then come back home and plug in the ethernet cable and wake the computer up, I can't get on the network, the lights on the ethernet port do not flash. This happens even if I wake up the computer before plugging in the ethernet cable.
Network and Sharing Center in Windows do not offer any solutions other than to plug in the cable, it does not offer to reset the hardware.
DevCon.exe is not able to reset the hardware, when running the command on the hardware ID of the nVidia network adapter, the following is output
"
devcon restart *DEV_0AB0*
PCI\VEN_10DE&DEV_0AB0&SUBSYS_02711028&REV_B1\3&2411E6FE&0&50: Restart failed
No devices restarted.
"
This laptop is running with Vista Home Premium 64-bit the latest updates and drivers.
Please fix this or offer a solution as it is extremely annoying having to either shutdown or reboot all the time instead of using sleep mode.
frank26080115
16 Posts
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Posted June 19th, 2009 08:00
To get it into sleep mode, I just use the start menu --> sleep, the laptop wakes up as soon as the lid is opened. This is what I expect and want it to do. The computer wakes up fine, the ethernet controller does not.
I've edited the topic of my post to clarify that it is the network controller not waking up. The computer it mostly fine.
Reviving this old post - was there a solution to this? I have the same problem: when XPS 1340 goes to sleep and wakes back up (pressing the power button) the ethernet port stays deactivated. Note that I have DISABLED power savings for the ethernet controller in the Device Manager under Control Panel- System. There don't seem to be any options under the Power Management settings to control the behavior of the ethernet port. Anyone have help? Thx.
frank26080115
16 Posts
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Posted June 23rd, 2009 18:00
It's been a few days, is anybody looking into the issue?
SiddharthaAgraw
5 Posts
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Posted July 2nd, 2009 16:00
I have the exact same problem as you do. I'm a student, live in a campus, have to frequently connect-disconnect the LAN, and since I need to put the laptop into sleep whenever I'm on the move I lose wired connectivity up on waking up from sleep. In the absence of Wifi, restarting the PC is the only sollution.
If you've found any solution to the problem, please share it. Thanks.
frank26080115
16 Posts
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0
Posted August 4th, 2009 10:00
It's been a month, Dell has not given a real reply that addresses the actual issue.
Good, so that's really the last confirmation we need that it's a core BIOS issue, probably somewhere in the Power Management are, that's causing the issue. Suggest everyone call Dell customer service to report the issue and ask about when the next BIOS updated is coming out - maybe we can create some urgency around this.
Mary G
6 Operator
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20095 Posts
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Posted June 19th, 2009 08:00
Maybe you are not waking the computer properly. You must briefly press the power button to wake it from Hybrid Sleep or Hibernation. You can't wake it by pressing a key or opening the lid as you do with Standby. So if opening the lid and pressing a button don't wake it, try the power button. Don't hold it down for a long time--that shuts it off.