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funk3n

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10 years ago

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funk3n

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March 1st, 2017 09:00

Dell Vostro 3568 Intel HD driver problems

So about month ago I bough Dell Vostro 3568 i3 7100U w/ Intel HD 620. Everything working fine except one thing - whenever i try to run some game which uses Directx (for ex. Civilization V or VI) I get freeze, crash and error.

Errors are almost same: DXGI device failed... driver failed, Windows has blocked app from using graphic device..

Already tried repairing DirectX, reinstalling video drivers, updated bios, updating other drivers i found on dell website, but nothing helped. I looked on the internet and found that my integrated Intel HD 620 is capable of running DirectX 12 games.

Please help :(

  • DELL-Chris M

    Community Manager

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    Posted March 2nd, 2017 10:00

    Run both of these Computer+Game test and post the results =

    Civilization V

    Civilization VI


    DELL-Chris M (old account)

    #IWork4Dell