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Display issue
I noticed a change in display colors. It now doesn't look as nice as before, and I see remarkable pixilation in some areas.
What I have tried:
-Flashing BIOS into the latest version
-Flashing BIOS into older version(problem still persistent), then back into the latest version.
-Formatting my computer and reinstalling Windows.
-Getting the latest display drivers from "Dell Drivers & Downloads"(problem still persistent), and getting the latest display drivers from Intel and NVIDIA.
Any suggestion?
Dell XPS 15z (L511z)
OS: Windows 8 Pro
BIOS: A12
Warranty: Expired
Dell-Kuldeep M
2 Intern
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621 Posts
689
0
Posted August 9th, 2013 10:00
Hi human1111,
You may try connecting an external monitor to see if the issue is with the graphics or the LCD.
Please run the diagnostics. You may try any of the following methods to run the diagnostics:
- Press and the power button to initiate diagnostics.
Or
- Shut down and restart the computer.
- Press the F12 key immediately when the Dell logo appears. The Boot Device list appears.
- Select Diagnostics and press the Enter key.
Keep me posted with the results. I will be glad to assist you further.
dallascowboyswo
4 Apprentice
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2380 Posts
697
0
Posted August 9th, 2013 15:00
Did you load the Intel Chipset driver?
(Deleted)
EDIT: Sorry I did not realize you were running WIn 8 Pro. That driver is not compatible with Win 8.
You might try going to Windows Update and run that to make sure you have the most current and up to date drivers.
Dell-Kuldeep M
2 Intern
•
621 Posts
697
0
Posted August 12th, 2013 15:00
Hi human1111,
Please let me know if you have tried connecting to an external monitor.
If there are pixels on the screen, the issue is with the LCD and not the video card; however change in colors could be due to video card or LCD failure.
Keep me posted with the results. I will be glad to assist you further.
Hello Paul and Dell-Kuldeep M ,,,
Finally, I tried connecting my laptop to an external monitor.
The same color problem appears on the eternal monitor if the picture mode is set on Typical, but doesn't appear if it's set on Cinema.
And by the way, I think the more precise description of my problem is that now my laptop monitor has less colors or less color depth.
P.S.
I was recently doubting that my LCD monitor truly had a problem. But my brother who was enjoying viewing his pictures on my laptop confirmed me that it became noticeably worse.
Dell-Kuldeep M
2 Intern
•
621 Posts
196
0
Posted September 10th, 2013 04:00
Hi human1111,
Overheating of the Video card may cause display issues and the video card to go bad.
Also, as the issue occurs on an external monitor, it could be related to the Video card.
I will request you to please provide a picture or a video of the system display to better understand the issue.
Keep me posted with the information. I will be glad to assist you further.
Robin3
807 Posts
689
0
Posted August 9th, 2013 10:00
Attach an external monitor first and compare results