UNSOLVED
HDD & CD/DVD Drive Issue
Hi,
I have purchase new dell Inspiron 3520 system from authorized dell retailer, I am having a issue with the system now, i. e. HDD and DVD drive are making lot of noise, i went to retailer he told me that you have to contact Dell support. then i call to dell support they create service request for me stating that within 2 days your case will get resolved, it more that 3 days and now they are teling me that the parts are not available I had word with Satveer he told me I will forwarding your complaint to Escalation Dept. and they will call you withing 1 day.now there is no response from dell's side. Every time when I called on Service desk they are telling that we are sheduling your request.
Dell-Rajesh R
6 Operator
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3318 Posts
129
0
Posted December 2nd, 2012 20:00
Hi jay2429,
unfortunately we have not received feedback from you on this topic. If you need continued support, please respond.
Dell-Rajesh R
6 Operator
•
3318 Posts
129
0
Posted November 27th, 2012 07:00
Hi jay2429,
Thanks for contacting us and bringing your concerns to our attention. I regret you are having difficulty with our technical support team.
I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.
Awaiting your response!