My laptop became very slow than usual and it take a long long time to turn off my computer every night, also some other problem appears on my pc. So I have called dell customer service about my request， which was  requesting a system recovery CD disk. However, they told me that they can't send me one because I'm out of warranty. But they tell me I supose to have one when I purchased the computer. I told the reprenstive that I never receive the system recovery CD disk when I first bought it. the representive kept telling me I have to pay for the disk if i would like to have one. My question is why can't they send me one since it supose to come with the order, it's not my fault for didn't request it when I was still undering the warranty plan. And the patient representive transfer my call the his manager, I REALLY appreciate for his attitude. But the manager never pick up my call... I was waiting on the line from 5 mins to 20 mins, it's endless. and I NEVER get the chance to speak to the manager. Can anyone from DELL contract me or drop me a msg after reading my post