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bmcmillan

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bmcmillan

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December 14th, 2005 17:00

Problem Undocking - SP2 doesn't fix - FIXED third post

-edit- sorry, I thought I was replying to this http://forums.us.dell.com/supportforums/board/message?board.id=latit_periph&message.id=2730 ... here's the error:

You cannot eject your computer because one of the devices in the docking
station, 'ECP Printer Port (LPT1)', cannot be stopped because a program is
still accessing it.

You cannot eject your computer because one of the devices in the docking
station, 'Docking Station', cannot be stopped because of an unknown error. Since this device is still being used, do not remove the computer.



D600 WinXP patched to SP2 after the problem started happening. The user states that she attempted to install a local printer at home and it didn't work. Since then the error message has been appearing. I'm looking through the registry now....

Message Edited by bmcmillan on 12-14-2005 01:58 PM

Message Edited by bmcmillan on 12-14-2005 02:03 PM

Message Edited by bmcmillan on 12-15-2005 10:45 AM

  • bmcmillan

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    Posted December 14th, 2005 18:00

    My plan of attack, when I get the computer back, is to reinstall the LPT port in Device Manager, test. And to disable the LPT port in the BIOS, test again. Then throw a fit while shaking my fists at the machine. :)
  • bmcmillan

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    Posted December 15th, 2005 14:00

    Problem fixed.

    Under Network Connections | Dial-up there is a connection called "Incoming Connections".  After I deleted this the Dell D600 laptop would dock and undock without error message.  I could use the "Undock Computer" button in the Start menu or simply undock it manually without problems.

    The "Incoming Connections" properties showed two ways to direct connect; Dial-up over the COM port and through the LPT port. 

    Disabling the LPT port in the BIOS got rid of the error but that's not ideal because she used a local printer.  However, under the cirucumstances of this error there was not a local printer installed nor one plugged into any port.

    Before the final resolution I did the following without success:

    Installed WinXP SP2
    Updated BIOS from a15 to a16
    Used msconfig to run in diagnostic mode
    Safe Mode wouldn't recreate the same error - it showed a VGA error and wouldn't get as far as the LPT before abandoning the undock.
    Disabled LPT in BIOS - got rid of error and ability to print locally
    Removed and reinstalled LPT1 in Device Manager
    Delete "Incoming Connections" in Network Connections - SUCCESS!

     

  • JersWork

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    Posted December 16th, 2005 14:00

    Disabling the "Incoming Connection" on the LPT port should not have any negative impact on printing.  This is for connecting two computers through the parallel port using a special cable (the old DOS Interlink cable if you remember the DOS 6.x days).
  • jpierce90

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    Posted January 8th, 2006 00:00

    I have the same problem now, but not from having tried to install a printer.  Undocking used to work, now it doesn't.  Can't undock because of 'ECP Printer Port (LPT1)' message.  However, there is no entry in Network for "Incoming Connections", and in Device Manager, I don't have an LPT Port entry.  Any other thoughts on how I might get this problem solved.

     

    I have a new Dell Latitude D410 and Windows XP SP2...  Thanks...JPierce

  • bmcmillan

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    Posted January 8th, 2006 00:00

    Did you ever have a printer installed? What did you do immediately before the problem with undocking started?

    Brian
    Patience is short so make it quick
  • jpierce90

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    Posted January 8th, 2006 01:00

    No - never had a printer installed - only network printers at work.  Since it's a new machine, I did finally load cardscan onto it - which may be masquerading as a printer - but I never hooked up the scanner - just use the software.  Also have a blackberry that has software making various references to COM(1) and COM(3), though it works via USB.  I could probably try to deinstall both the blackberry desktop software and cardscan software and try to resolve that way, but I'm hoping I could find another way.
  • bmcmillan

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    Posted January 9th, 2006 11:00

    yeah, jpierce, you got me.  You could remove both of those devices.  I doubt it will resolve you problem though. 

     

    never had a printer installed, and now suddenly you receive an error message about your LPT1 port when you try to undock.  Have you considered disabling the LPT port in the BIOS?  You wouldn't be able to use it while disabled, but it doesn't sound like you plan on it either.

     

    Anyways, see ya later.

  • jpierce90

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    Posted January 9th, 2006 20:00

    So, it DOES turnout to be CardScan - old version that talked to it's scanner via LTP1.  De-installed it, and then re-installed it custom (no scanner option) - and dock/undock works fine.

    Thanks for the initial advice, and to get me thinking in the right direction.  Sometimes thinking out loud is a real help....JPierce

  • bmcmillan

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    Posted January 10th, 2006 13:00

    Glad you got it resolved :)