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anudeep dell
6 Posts
0
19390
February 16th, 2013 10:00
webcam problem
device manager not showing the imaging devices after i upgraded from win 7 to win 8 n my webcam is nt wrkin i tried many thingz bt nt able to find solution plzzzz tell me solution...
Responses (10)
Solutions (0)
anudeep dell,
Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.
Rick
anudeep dell,
Did you recently install/reinstall the operating system? If yes, did you install the Desktop/Notebook system software(if applicable) and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct
Windows 7/8 is supposed to provide the webcam drivers for most Dell computers. If you system needs webcam drivers, go to Drivers & Downloads enter your service tag, then select your operating system. If your system needs webcam drivers, they'll be listed under Input.
Try reading...
Troubleshooting the Dell Webcam and Dell Webcam Central Software
You can try this file, also known as Dell Webcam Central.
Create a new unrestricted user account and try the webcam. Did the webcam work?
If yes, log out and log back in to your account and try the webcam. Did the webcam work?
If no, then the webcam became detached from the motherboard, usually near the webcam
If your computer is under warranty, contact Dell Tech Support
Rick
anudeep dell
6 Posts
412
0
Posted February 16th, 2013 16:00
Host Name: ANUDEEP
OS Name: Microsoft Windows 8 Enterprise
OS Version: 6.2.9200 N/A Build 9200
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Organization:
Original Install Date: 03/12/2012, 23:24:28
System Boot Time: 15/02/2013, 18:10:27
System Manufacturer: Dell Inc.
System Model: Inspiron N5110
System Type: X86-based PC
Processor(s): 1 Processor(s) Installed.
[01]: x64 Family 6 Model 42 Stepping 7 GenuineIntel ~1300 Mhz
BIOS Version: Dell Inc. A11, 03/08/2012
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-gb;English (United Kingdom)
Input Locale: en-gb;English (United Kingdom)
Time Zone: (UTC) Dublin, Edinburgh, Lisbon, London
Total Physical Memory: 2,973 MB
Available Physical Memory: 1,490 MB
Virtual Memory: Max Size: 6,045 MB
Virtual Memory: Available: 4,179 MB
Virtual Memory: In Use: 1,866 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\ANUDEEP
Hotfix(s): 20 Hotfix(s) Installed.
[01]: KB2712101_Microsoft-Windows-CameraCodec-Package
[02]: KB2727528
[03]: KB2729462
[04]: KB2737084
[05]: KB2758246
[06]: KB2761226
[07]: KB2768703
[08]: KB2769034
[09]: KB2769165
[10]: KB2770041
[11]: KB2770407
[12]: KB2770917
[13]: KB2771744
[14]: KB2771821
[15]: KB2777166
[16]: KB2777294
[17]: KB2778171
[18]: KB2780342
[19]: KB2780523
[20]: KB976002
Network Card(s): 6 NIC(s) Installed.
[01]: Realtek PCIe FE Family Controller
Connection Name: Ethernet
Status: Media disconnected
[02]: Dell Wireless 1702 802.11b/g/n
Connection Name: WiFi
Status: Media disconnected
[03]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
[04]: HUAWEI Mobile Connect - 3G Network Card
Connection Name: Mobile broadband
DHCP Enabled: No
IP address(es)
[01]: 10.217.77.62
[05]: TAP-Win32 Adapter V9
Connection Name: Local Area Connection
Status: Media disconnected
[06]: TAP-Win32 Adapter V9
Connection Name: Local Area Connection 4
Status: Media disconnected
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: Yes
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes
anudeep dell,
Download the following drivers and install them in order.
The first drivers are the Dell System Utilities. I ONLY see Windows 7 so you may have to install these driver in the Windows 7 Compatibility mode
Then download and install
Intel HM67 Express Chipset Family, v.9.2.0.1019, A00
Intel Chipset DriverRecommended 9.2.0.1019 3/17/2011 Windows 7 32-bit
Windows Vista 32-bit
Windows 7 64-bit
Windows XPRealtek RTS5138 Card Reader, v.6.1.7600.30126, A00
nullRecommended 6.1.7600.30126 3/17/2011 Windows 7 32-bit
Windows 7 64-bit
Windows Vista 32-bit
Windows XPWistron USB3.0-Host Controller, v.1.12.14.0(TI) / 2.0.32.0(NEC), A03
nullRecommended 1.12.14.0(TI) / 2.0.32.0(NEC) 8/23/2011 Windows Vista 32-bit
Windows 7 32-bit
Windows XP
Windows 7 64-bitIntel Management Engine Interface, v.7.0.0.1118, A00
nullRecommended 7.0.0.1118 3/17/2011 Windows Vista 32-bit
Windows 7 32-bit
Windows 7 64-bit
Windows XP
Windows Vista 64-bit
Windows XP x64Then download this file also known as Dell Webcam Central Version 1.40.05
Hit the Windows key and the x keys at the same time, programs and features, skype, uninstall.
Restart your computer.
Download and install Skype
What happens?
Rick
anudeep dell
6 Posts
412
0
Posted February 17th, 2013 11:00
should i uninstal the present drivers which are in laptop if yes , how ?
anudeep dell
6 Posts
412
0
Posted February 17th, 2013 23:00
sooo what should i do now ...should i uninstall the drivers i previously installed ? i dont know how to uninstall the drivers ? if you explain i will download the drivers you have given me
anudeep dell
6 Posts
412
0
Posted February 18th, 2013 06:00
i did exactly you said i installed drivers in order with win 7 compatibility but no change webcam is not detecting...
anudeep dell,
Windows 7/8 is supposed to provide the webcam drivers for most Dell computers.
Try reading...
Troubleshooting the Dell Webcam and Dell Webcam Central Software
You can try this file, also known as Dell Webcam Central.
Create a new unrestricted user account and try the webcam. Did the webcam work?
If yes, log out and log back in to your account and try the webcam. Did the webcam work?
If no, then the webcam became detached from the motherboard, usually near the webcam
If your computer is under warranty, contact Dell Tech Support/ If not under warranty, the instructions to reconnect the camera are on page 57 in the Dell Inspiron 15R N5110 Service Manual
Rick

anudeep dell
6 Posts
412
0
Posted February 16th, 2013 11:00
sir ,
i have done all the things u have said im using inspiron n5110 and installed webcam central but no use....and i cant find any webcam driver in dell site after entering my service tag ...i can find rest of the drivers
my lappy is out of warranty sooo please help me.....