Me too!

I had the same problem last night!

Mine is a xps 15z with Windows 7 Home Premium 64 bits.

Anyone can help us?

The error code is: 0Xc00000e9

PS: I don't want to restore my laptop and have All Data Lost. I want another solution, please!

Thanks!

Hi,

Welcome to the Community. I suggest you first to run a diagnostics on your hard drive. Press the F2 key at the Dell logo on startup, select diagnostics, and run an extended diagnostics on your hard driver. Post back with any error codes. If the hard drive test passes, then you can try and do a PC restore, which will restore your computer back to factory settings ( Note: All Data will be Lost ). Below is the link on how to restore your computer.

support.dell.com/.../document

If you are in the US and looking for the windows Disc use the below link to request for one. If PC restore does not work you will need to reinstall windows using the windows disc.

support.dell.com/.../backupcd_form

Thank you

Royan

Hi,

Try the below link, if this does not work, then you dont have a option.

answers.microsoft.com/.../1c3fe215-b16e-460e-b4e8-f72795888fe1

Thank you

Royan

Hello!

I run DELL Diagnostics and there are Hard Drive erros:

Erros Code: 2000-0145

Validation: 9626

Msg: Hard Drive o - S/N 5WR0DRPR, self test did not complete

PS: The laptop never fell on the ground.

What can I do now?

Hi,

You will need to contact Dell Technical Support in your region, as you hard drive needs a replacement.

Thank you

Royan

OK!

Thank you very much indeed, Royan!