Well I have received my replacement E193FP and its just as bad as the original.  When are Dell going to realise this monitor is rubbish, even when compared with cheaper alternatives from other suppliers.  I will be contacting Dell today and asking to upgrade to the Ultrasharp monitor (paying the difference) but I don't hold out much hope.  I am going to write to the Trading Standards about the quality of the monitor not being fit for purpose as it makes me feel physically sick when looking at the screen for more than 1/2 hour, I have even asked other friends etc to check its not just me and they agree the monitor bleeds and no matter what you alter it can not be corrected. 

Additionally if I am asked once more by the guys in India to do the checks I shall scream, I am not an idiot, as I am a technical support manager myself, and don't like being treated as one.  I know this is a home computer but I purchased it after being happy with Dell at work, but this is now wearing my patience and I feel I can no longer recommend Dell to my organisation.

I'll let you all know how I get on but I don't hold out any hope as my problem does not appear to be on the support script they all read out.

I have had to call Dell 3 times now to try to fix this problem. Apparently it wasnt "approved" so what did they do? They sent me ANOTHER E193FP. I called them back and said it was totally unacceptable and this lady said she would try to get it sent through. So what if it was "Free". It is unusable as i have the same problem you do. It gives me headaches to look at it. I have literally spent about 6 hour of company time that cannot be billed to a project and we have had to eat that time to try to fix this problem. At the rate my employer charges for this time, dell would have to give us a whole new system to make up for it. So i dont think we are asking too much for an upgrade.

Dell....I have been extremly patient with your people, never have i once raised my voice. But i will not stand for this one. Its obvious you tried to pawn off some junk equipment as being "FREE". I/We have been very loyal customers and i think we deserve some restitution. Just about everything in our office, at my house, and many of my friends/families houses says "Dell" on it.

Message Edited by EtaEngs on 12-17-2004 07:18 AM

Well I have accepted a refund from the guys in India, though yet to find out how much, and have ordered the Ultrasharp 19" Monitor.   Why they couldn't replace it and let me pay the difference I don't know, but I have received the Ultrasharp today and its brilliant.  You are supplied with VGA and DVI cables as well as USB cable.  The centre speaker for the 5.1 Dell speaker system fits, even though the guys in India told me it wouldn't.  The picture quality and refresh rate is fantastic and I can only say how pleased I am.  I am using the DVI connection from my Radeon X800 XT to the monitor so not sure if that helps too.  Text is crisp and clear even without ClearType, thank goodness because I hate ClearType, and the brightness and colour settings are really good.  So to all, my advice is forget the E193FP and upgrade to the 1905FP.  Just got to wait and find out how much Dell refund me on my credit card after Christmas.

Oh a note to Dell, stop the support guys in India telling me what rating I should give them, I will decide myself when asked to a complete customer satisfaction card, I don't need to be told !

I too received the E193FP free with my 8400 a few months ago and the text was horrible as each of you have described.  RMA'ed the first one and the replacement was the same.  I tried to get them to upgrade to the Ultrasharp but they would not do it.  They only wanted to give me $68 credit if I returned it.  They finally ended up giving me a $100 credit to keep it.  It's a really poor monitor.  The only thing I can use it for is gaming where I only care about the graphics.  Dell did a really poor job handling this problem.  I may try to get a warranty replacement if they get the quality to where it should be.