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Go to SolutionMonitor ST230l power button
The power button on my dell st230l is not responding it has been like this since i purchased it.
I know it is my own fault for not doing anything about it,as it still works fine i just cannot switch it of by the power button.It just uses the powersave function
It is a touch type button on the right hand side on the front at the bottom,my monitor does not have an led as some i have seen.
My model was purchased from a catalogue.
441
0
Posted March 13th, 2012 09:00
Send me a Private Message (click my username, click Send Message) with the following data so I can look into this -
Email Address:
Name:
Shipping Address:
Phone Number:
Dell Order number:
Monitor 20 digit alpha-numeric PPID number: (found on a label on the monitor itself)
Reason: Power button
DELL-Chris M (old account)
#IWork4Dell
441
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Posted March 16th, 2012 21:00
I have the same problem. The power button and the exit buttton have not been responding since I purchased it. I didn't bother with it until recently I have to change the setting on the monitor, I can't exit on the menu.
My monitor is a STD2320L, purhcased directly from Dell along with the desktop system, and it's still under warranty.
Please advise.
DELL-Chris M
Community Manager
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56891 Posts
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232143 Points
441
1
Posted March 16th, 2012 09:00
Since it was not purchased directly from us (always risky!), you must contact UK Order Support. The Order Support agent will need to submit a Fusion request to the CTS Retail OPS queue to get a Dell Order number attaching you to the monitor. They will need the following information to fill out the form -
Retail Store: KandCO
Purchase date from Retail Store:
Email:
Name:
Shipping Address:
Phone Number:
Monitor Model: ST2320L
Monitor 20 digit PPID number: CZ-OMP82K-73608-08U-1MJL
Reason: Retail Dell monitor purchase. Please create a Dell order number tying this monitor to this customer
DELL-Chris M (old account)
#IWork4Dell