I have purchased my last Dell product.  After only 16 months my flat panel failed.  Dell's response was "your system is out of warranty" now go away.  You can believe that I will take that advice.  I have purchased multiple Dell systems over the years, but I will not make that mistake again.  If Dell will only talk to people who have an in warranty system, then they will never talk to me again.  I was hoping to get my monitor repaired, but instead I purchased a new monitor from a non-Dell source and all of my future tech purchases will also be non-Dell.  I was thinking of purchasing a Dell laser printer, but that won't happen now.                                                                                                                                                                          GOOD BYE DELL!