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pledden

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20 years ago

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pledden

2 Posts

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6902

February 16th, 2007 07:00

Not impressed with initial contact

A few months ago I emailed Dell Australia with a question regarding the type of graphics card required to run the 24" monitor, never received a reply. Today I phoned sales (can we please have a native English speaker at the other end) to enquire if I ordered a 2407 I would receive the A04 revision, I was told he would contact Sydney and ring me back to confirm, NOTHING. Doesn't give me a warm, fuzzy feeling about Dell.
  • F451

    1 Rookie

    84 Posts

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    Posted February 16th, 2007 20:00

    Dell is currently undergoing executive level changes, and all this has a tickle-down effect. Besides all that, Dell does have the wherewithal of telling which monitor they are selling you, and can easily differentiate between firmware version as all this is cataloged not only for manufacturing purposes, but for warranty, distribution, etc. Whether Dell chooses to tell the customer which firmware version they will be receiving is a decision solely based upon Dell's management. Remember, this is a tech company known for grinding out every last detail for production pricing, so their inventory is no big deal with it comes to the details of said inventory. There is no question that there is a group who wants only firmware version A04, and there all many who could less, but Dell seemingly has chosen to ignore these issues. My speculation would be that Dell wants the A03 inventory to be exhausted before the bulk of A04's are released to customers. There are reports that people are getting A04's, but these people are either lucky or know someone within Dell. If you have your heart set on an A04, I would wait (as my wife is) until they are officially in the mainstream; it shouldn't be that long of a wait.
  • SR45

    2 Intern

    12138 Posts

    175

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    Posted February 16th, 2007 08:00

    Most requests for a return call are a hit, and miss, mostly miss.  This is normal for Dell, and rarely do you get a call back.  Especially just to get a question answered such as yours.  Best that you ask us here about which video card works well with a wide monitor.  As far as the version number of the monitor, don't even bother asking.  They just don't know. 
     
    Wide monitors and video cards...  Just find a more current video card in your price range, not the older cards and you should be fine.  The better the video card, the better the resolutions it can handle games with.