Hi all,

I recently received a replacement P2424HEB monitor because of webcam issues with the previous one.

This new one was working fine for2 weeks, but has since stopped working as of yesterday.

Whereas with the previous monitor, Windows 11 wouldn't recognise the monitor's integrated webcam at all (even in Device Manager). With the current one, however, the webcam is recognised (in Device Manager), but just shows a black screen. It is the same in video conferencing apps and the Windows Camera app itself., showing just a black screen.

The light on the camera is on, so it definitely detects a signal.

I didn't move, drop, shake or anything else like that and it has seemingly occurred out of nowhere.

Perhaps this has been triggered by some Windows update or background firmware update, but I wouldn't know how to diagnose it.

Appreciate any help!

Thanks,

N