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Hello, I have a Dell P3424WEB monitor with an integrated camera connected via USB-C to my Macbook Pro M1 on macOS 14.6 and I keep having issues with the camera. If I disconnect the laptop from the monitor and connect it again, the camera is usually undetected. If I use it on Zoom, the video often freezes and needs to be turned off and on again in the Zoom app. I have installed the latest firmware for the monitor, Dell Display Manager, but the issue persists. What should I do to fix this? It is very frustrating to have such a cool integrated camera which only works sometimes (typically after restart of my Mac). Also - my colleague reported the same issues on 16" Macbook Pro M2.
Thank you.
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Posted January 6th, 2025 00:09
macOS Sequoia fixed this issue for our fleet.
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Posted July 31st, 2024 15:50
To receive assistance from Dell support agents they need to first verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private P3424WEB Service Tag with them.
Test the P3424WEB + webcam on a system running Windows OS. Do you have the same issues?
Be sure that the firmware is M2T102 or later in Menu- Others.
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DELL-Chris M (old account)
#IWork4Dell
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Posted August 2nd, 2024 10:48
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Posted August 6th, 2024 01:26
I can confirm the same issue.
MacBook Pro M2 Pro on macOS 14.5
Dell Dell P3424WEB on M2T102
I have several P3424WEB here to test, and all display this issue I tested so far.
Restore of camera functionality is only archivable with a complete restart of the MacBook.
I don't have any reports from users with Windows machines yet. All running Windows 11 Enterprise.
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Posted August 6th, 2024 19:12
We are also seeing the same issue on at least 2 of the ones we order but guessing the others are also doing the same thing
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Posted August 7th, 2024 09:59
Lots of people complaining about this, how will Dell fix the issue, and when?
Customer support is suggesting using two cables, 1 for upstream (USB-C) and 1 for downstream (for the Camera and other integrated features). This goes against the whole point of having the monitor with an integrated camera and power supply connected via a single USB-C. I reject this workaround.
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Posted August 8th, 2024 12:47
can confirm the same issue.
MacBook Pro M1 Pro on macOS 14.6.1
Dell Dell P3424WEB on M2T102
Restore of camera functionality is only archivable with a complete restart of the MacBook.
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Posted August 9th, 2024 02:04
Same issue here. This is such a big disappointment if not addressed, bought this monitor due to the integrated video conferencing functionalities.
DELL-Nat M
Community Manager
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3774 Posts
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21234 Points
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Posted November 19th, 2024 15:52
Hi everyone,
After conducting an engineering analysis, the engineering team determined that the issue is not with the Dell monitors, as they are functioning as designed.
To address this behavior, try disconnecting and reconnecting the USB-C cable from the Apple computer.
If the issue persists, we recommend contacting Apple Support
#IWork4Dell