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magoogirl34
17 Posts
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32171
March 9th, 2004 06:00
Another with TrueMobile 1300 Troubles
Yes, I have officially joinded the ranks of those having trouble with the TrueMobile MPCI card. I just recently purchased an Inspiron 5100 for a great price and am generally happy with the computer. However, the intermittent dropped connections were driving me nutty after just two days! Most of my work is internet based and having the connections dropped, if even for a few moments, is annoying at best.
We are using a Linksys wireless broadband router and have two other pc's with wireless access - one with a pci card and one with a usb connection..... no problems, no dropped connections... able to use WEP, have a firewall and still share files and printers.....until getting this 5100....
I've tried uninstalling and reinstalling the TrueMobile driver. I've updated the driver. I've updated the firmware on the router and changed the channels. Have also had to drop the WEP and set the SSID to broadcast. So finally I can stay connected for several hours without any drops... but how secure are we now?????? sheesh...
Dell, you've been known for making solid computers at value prices with good customer service. Comments across the board suggest that the customer service is slipping. And from what I've read on the boards, these troubles with the TrueMobile 1300 have been going on for over a year with no resolution whatsoever. Hmmmmmmmmmmmm...........
Thanks to everyone who's posted suggestions and comments on what's worked for them to get the connections to stay steady. Dell customer service may be slipping, but the Dell customers sure haven't lost a step!
Magoogirl
We are using a Linksys wireless broadband router and have two other pc's with wireless access - one with a pci card and one with a usb connection..... no problems, no dropped connections... able to use WEP, have a firewall and still share files and printers.....until getting this 5100....
I've tried uninstalling and reinstalling the TrueMobile driver. I've updated the driver. I've updated the firmware on the router and changed the channels. Have also had to drop the WEP and set the SSID to broadcast. So finally I can stay connected for several hours without any drops... but how secure are we now?????? sheesh...
Dell, you've been known for making solid computers at value prices with good customer service. Comments across the board suggest that the customer service is slipping. And from what I've read on the boards, these troubles with the TrueMobile 1300 have been going on for over a year with no resolution whatsoever. Hmmmmmmmmmmmm...........
Thanks to everyone who's posted suggestions and comments on what's worked for them to get the connections to stay steady. Dell customer service may be slipping, but the Dell customers sure haven't lost a step!
Magoogirl
669
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Posted March 9th, 2004 15:00
Thanks for the additional input, Mandrake. I have now disabled the zero config service. So far today, I've been online without any drops. So, fingers crossed it works. Oh, I was able to at least turn back on the firewall that comes with xp. Yeah, I know it's not great, but now that i'm not having all the drops, i will slowly try turning back on the security features one at a time and see if my connection stays steady. Sure hoping so, as i am really pleased the the computer. Anyways, thanks again!
Magoogirl669
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Posted March 9th, 2004 15:00
Yesterday mid-day it seemed to steady out. That was after I'd taken all the steps posted in the first message of this thread. I've had no drops yet today either and the signal is strong. Fingers crossed, this will work. Just waiting to see what happens as I gradually increase the security measures.
Magoogirl669
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Posted March 9th, 2004 15:00
Hi, I have a inspiron 5150 with the tm1300. I have also been experiencing these "Drops" I just wanted to know, when your connection drops, does the true moble icon show your still connected . Mine does, shows signal strenth is excellent! but just cant get a web page. I have downloaded the drivers off of hp's site, and when i was using wep it seemed to be fine, but i tried to put back WPA, and thats when the drops came back. If anyone else has this problem, please wright back.. O-yeah, to the person who got it working with disabling the zero feature, are you using security? if you are what is it? Thanks669
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Posted March 9th, 2004 15:00
how long since you fixed it have you been on without drop? Magoogirl? any problems at all with it?
669
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Posted March 9th, 2004 15:00
hiya Tyrton,
when the drops were happening the connection would just go and then reconnect usually in about 30-60 seconds. But I did have a few times where it would reconnect but like you, no browser pages would load. I had to reboot the computer when this occurred and then it would work again.
Magoogirl669
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Posted March 9th, 2004 17:00
Hello All,
Hi, for the WPA users, make sure Microsoft's latest WPA patch is on. It addresses connection problems etc. Also, in many cases when using WPA, the SSID must be set to 'broadcast' within the Router. Depending on the router, it should also have the lastest Firmware.
Message Edited by techsphere on 03-09-2004 02:28 PM
669
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Posted March 10th, 2004 01:00
Techsphere,
Can you kindly provide a link to the WPA patch you refer to in your reply?
Thanks.
669
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Posted March 10th, 2004 03:00
Whoa... I had no idea Dell's truemobile solution had so many problems. I might just go with Intel's Pro Wireless then... too bad Dell doesn't offer the b/g version of it.
322
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Posted March 10th, 2004 03:00
Guess it depends on whom you talk to. I've been running the TM1300 on my I8200 with no problems at all using a Linksys WRT54G router. The other computers on the wireless network use Linksys cards and everything works together fine. I have DHCP enabled, SSID Broadcast disabled, WPA-TKIP enabled and it works great. I use Channel 1 because no one else seems to. The only problem I've had is that when I go to the office and connect to the wired network there, I have to disable the TM1300 because the building next door runs a Linksys b router and the TM1300 will keep trying to logon to their network. Sometimes I forget to reenable it when I come home. If that's the worst problem I have, i won't complain.
Mandrake99
139 Posts
669
0
Posted March 9th, 2004 10:00