I do not have another system that has Bluetooth, only the current computer. I have uninstalled and reinstalled the Bluetooth driver from the dell driver twice, that didn't do any good, and btw since it's not designed for windows 8, it's quite a pain to get it to install. I've already told you the exact error I get from the settings app -> Devices -> Add a device yields  "That didn't work. Try again and make sure your mouse is discoverable."

Hi Kelevra,

Kindly try to connect this mouse to a different system and let us know the results. Also, let us know the exact message you receive while trying to pair the Mouse.

You should also try re-installing the Bluetooth driver/software from the link below:

downloads.dell.com/.../R274729.exe

Note: This is a Windows 7 driver but you can try installing it on a Windows 8 machine as well.

If you have any further queries, please feel free to contact us.

Thanks and Regards
Sandeep P
#iworkfordell

Hi Kelevra,

Thanks for your reply. Please let us know if this issue has only occurred after Windows 8 upgrade only. This system is not tested on Windows 8 by us also we do not have any official driver for it.

Please check this link for a different driver which should install on Windows 8 as well:

ftp1.dell.com/.../Network_Application_VY4F2_WN_12.0_A01.EXE

If you have any further queries, please feel free to contact us.

Thanks and Regards
Sandeep P
#iworkfordell

Hi Kelevra,

Thanks for your reply. The driver listed above seems to be tested by alot of users and it worked fine on Windows 8. So kindly update the same and let us know if it helps.

Also, the best way to isolate this issue would be to try this mouse on a different Bluetooth enabled system. This way we would be able to isolate if this is an issue with the system or the Mouse.

If you can find another system it would be of great help to us. If you have any further queries, please feel free to contact us.

Thanks and Regards
Sandeep P
#iworkfordell

Hi Kelevra,

Its great to hear that issue with the system has been resolved to your satisfaction. We appreciate the time taken by you to share the resolution as I am sure it would benefit other customers as well.

If you have any queries in future feel free to contacts us.

Thanks and Regards
Sandeep P
#iworkfordell

Please give me more details of your solution. I have encountered the same problem. Thank you!:emotion-1:

Hi pxpx,

What exactly happens when you try to connect the Bluetooth mouse?

Are you able to connect other Bluetooth devices to the system?

Please share the exact system model and the operating system.

Keep me posted with the information. I will be glad to assist you further.

hi! thanks for help. i tried to pair my bluetooth mouse with my windows8 laptop and i  was told 'pairing code invalid'. the mouse is ok with my nexus pad. and the laptop is ok with other bluetooth devices. so i think my problem is same as this one here.