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Box Opened When Received - Normal?
Hi,
I just received my new Dell desktop which was purchased directly from Dell. When I opened the box I noticed that the tape along the top centre line was actually a 2nd layer of tape which came off quite easily, since it was not directly affixed to the cardboard.
Just then I noticed that the original tape below it was already cut like the box had previously been opened. See photo attached.
Is this normal for Dell to send out a brand-new product with the original seal broken? Doesn’t seem very professional to me.
Anyway, I just thought I would ask the question.
Thanks
Depends if Customs or USPS etc inspector opened box to verify contents inside.
OOBE will not be set in F2 bios and therefore warranty doesn't start until then.
HOWEVER if the service tag does not match whats on the box I would not accept the unit. Warranty and OOBE starts when you first turn on so F2 bios BEFORE IT BOOTS will tell you if it was used and returned and then sent to you non resealed.
Send PM to @DELL-Cares with service tag and order number to verify warranty and ownership status.
Bobzy20
2 Posts
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Posted January 5th, 2022 11:00
Here is the photo!
Original Seal Broken