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jduehmig

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19 years ago

J

jduehmig

22 Posts

0

129807

January 19th, 2008 12:00

Fatal Firmware Error on Integrated PERC5/i

I have an integrated PERC5/i controller on a PE2950.  The server crashed yesterday with nothing in the logs before the crash.  After the server came back up, the following error was in the system log:
 
Event Type: Error
Event Source: Server Administrator
Event Category: Storage Service
Event ID: 2336
Date:  1/18/2008
Time:  1:12:40 PM
User:  N/A
Computer: TEKSRV7
Description:
The description for Event ID ( 2336 ) in Source ( Server Administrator ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Controller event log: Fatal firmware error: Line 1012 in ../../raid/verdeMain.c
:  Controller 0 (PERC 5/i Integrated) .
Can anyone tell me what this means?
Thanks,
Joe
  • DS

    Dennis Smith

    946 Posts

    2574

    0

    Posted January 21st, 2008 13:00

    Sounds like it may be a Firmware or Driver problem.  Are any of the drives offline?   I would suggest updating the PERC firmware and driver from support.dell.com
     
     
  • J

    jduehmig

    22 Posts

    2574

    0

    Posted January 21st, 2008 13:00

    Dennis,
    Thanks.  I will add that to the maintenance list.
     
    Joe
  • C

    Colombo01

    8 Posts

    2574

    0

    Posted March 7th, 2008 20:00

    I have a PE2900, and have received more or less the same error 2 times now.  This is directly from the SAS Storage Manager logs:

     

    Controller ID:  0   Fatal firmware error: 
        Line 1014 in ../../raid/verdeMain.c

    Controller ID:  0   Fatal firmware error: 
        Line 1029 in ../../raid/verdeMain.c

     

    I've also received the following warning

     

    Controller ID:  0   Unexpected sense:   PD 
        =   1:255,   CDB   =    0x1c  0x01  0x01  0x08  0x00  0x00     ,   Sense   =    0x70  0x00  0x06  0x00  0x00  0x00  0x00  0x0a  0x00  0x00  0x00  0x00  0x29  0x00  0x00  0x00  0x00  0x00

     

    I updated to the current PERC 5/i firmware:

     

    Component Current Version  
    Package 5.2.1-0067     
    Firmware              1.03.40-0316     
    BIOS MT28-8      
    Ctrl-R 1.04-019A     
    MPT 00.10.61.00-IT

     

    Drivers are the updated ones as well.  The only other thing that changed just shortly after I installed the firmware is I changed the cache policy from WT to WB.

     

    Other then that, before this past round of updates, everything has been fine.

     

    Joe, have you updated your server, have you received any similar problems?

     

    Thanks
    Josh

  • C

    Colombo01

    8 Posts

    2574

    0

    Posted March 10th, 2008 12:00

    Which firmware & driver versions did you install?

     

    Thanks

    Josh

  • J

    jduehmig

    22 Posts

    2574

    0

    Posted March 10th, 2008 12:00

    Josh,

    I did apply the firmware update and have not had a problem since.

    Joe

  • J

    jduehmig

    22 Posts

    2574

    0

    Posted March 10th, 2008 12:00

    Sorry, that was months ago and I don't recall.  I am not at that site to check.  Check the Dell site for the latest available.

    Joe

  • C

    Colombo01

    8 Posts

    2574

    0

    Posted March 10th, 2008 12:00

    I used the latest firmware, which came out in November....and that's the firmware/driver I had issues with.

     

    I talked with a dell support rep on Friday.  I've downgraded to the previous firmware/driver combo to see if I still have issues or not.  Unfortunately, the problem is random, and it took about a week between the two crashes.  So I won't know whether the older driver/firmware combo helps, or if I have a hardware issue.

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