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JamieWalker
1 Rookie
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2 Posts
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12432
January 28th, 2021 06:00
Precision 5520 won't power on
Hello all, any advice would be much appreciated.
My Dell precision 5520 will not power on. Nothing happens at all, pressing the power button does nothing, no lights appear anywhere on the device.
So far I have tried the following:
- Different charger
- Released "Flea power" (when you remove the battery + AC Adapter, press and hold the Power button for 20 seconds, reconnect the battery, AC Adapter and press the power button).
- Pressed the "Fn" key and the "Power" button
- Removed and reinstalled the Ram memory module
- Used the power adaptor with the battery plugged out
- Replaced the DC power jack
None of these have worked, nothing happens when you press the power button. No hardware makes a noise, no lights turn on. The little button on the side with the 5 lights (battery indicator?) does nothing.
If anyone knows anything I missed I would be grateful to hear it - the laptop is only a few months out of warranty Many thanks!
8476
0
Posted January 28th, 2021 07:00
If it was just the power button, would there still not be lights somewhere on the device showing that it's charging, or has access to power?
And yes, the light at the end of the power chord does light up - but those 130 watt chargers are always lit up when plugged into the wall (at least the ones we have are lit).
I tried plugging into 2 receptacles.
Could it perhaps be a combination of a completely dead battery and broken power button? Is there another way to power up apart from the power button, do you think?
And PS. Thank you for your reply!
8478
1
Posted January 28th, 2021 07:00
It sounds like the motherboard or the power button. When you plug in the adapter, does the light on the cord illuminate? Also stupid question but have you tried plugging into another receptacle? It is possible the battery is stone dead and not charging. And yes the button is for the battery indicator.
I am not a Dell employee...I am forum volunteer
Serious work on an E5430 and constantly building and working on an i5-6500 Desktop
8462
1
Posted January 28th, 2021 08:00
Not knowing this MB well, if you can spot where the power button connects to the MB you could try jumping across the pins (like you would for a desktop MB). This video may help as may this one.
I am not a Dell employee...I am forum volunteer
Serious work on an E5430 and constantly building and working on an i5-6500 Desktop
5180
0
Posted January 19th, 2022 01:00
Hello, I see you are looking for assistance. If you need our help, you could start a private message with us and we will be happy to assist you.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice5175
0
Posted January 19th, 2022 01:00
Get the BIOS reset first try restarting.
Get your RAM checked as this is the most common hardware which goes faulty and shows such signs.
4859
2
Posted February 7th, 2022 05:00
Any progress on this, I have the exact same symtom.
0
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Posted August 23rd, 2023 09:46
Hello.
I am having the same problem. I have tried all of the same steps and even replaced the battery with a new one. Still the same problem, the laptop shows no signs of power at all, no lights or noises at all, nothing.
A suggestions? Please help.
(edited)
0
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Posted July 7th, 2024 10:13
Same issue at My laptop - has anyone found the issue?
gajee
1 Rookie
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3 Posts
5181
1
Posted January 19th, 2022 01:00
I have the same issue. My display went haywire a couple of times, and after that it refuses to power on. The power button light lights up for a second and then nothing....