carlwolf,

First, I would edit my post to remove your email address, you don't want tons of SPAM coming to your email address. Spambots search the internet for email address to send out SPAM to.

Now let's se what we can tell you.

Can you print a color document on the scanner glass? If so, then let's try this...

Unplug the power cord from the wall. Now remove the power brick for 60 seconds. This reset any error messages the printer is getting. Plug everything back in. Turn the power on. Open the printer and take out the black Dell Series 9 ink cartridge. Make sure the tape is completely off it and put it back into place. Do the same for the color cartridge. Now when you close the printer, it will print an alignment page. Any error messages?

Start, control panel, printers, printer preferences. Make sure the print in black & white button is NOT checked.

Also check start, control panel, printers, printer preferences, andvaced, more options. Make sure the complete a print boxes are unchecked.

What happens now?

Dell Series 9 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 9 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

Rick

I also have a dell all in one photo 926 and I am having the same problem and I did what Rick said in the above reply.  I unplugged the printer took out the power brick for a minute and went through going to the control panel and doing as you suggested.  Did not work.  Any other ideas?  Belinda

Bindy,

Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Plug everything back in. This will reset any error messages the printer has.

Power on the printer. Open the printer and take out the Dell Series 9 Black cartridge. make sure all the tape is off the cartridge and put the cartridge back in. Now do the same for the Dell Series 9 color cartridge.

You are using Dell Series 9 ink cartridges, correct?

Dell Series 9 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 9 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

Black cartridge = black side(left side)          Color cartridge = color side(right side)

Photo cartridge = black side(left side)          Color cartridge = color side(right side) 

Rick

I am having the same problem...I spoke to a "corporate representative" and they told me there were no problems with this printer because if there were, it would have been recalled. They tried to convince me that it was a coincidence that both the printer I bought and the one they sent meto replace it had the same problem. I would call and complain...maybe if they get enough complaints, they will admit there is an issue with this printer. Good luck!