Hi LadyLu52,

Welcome to the Community. 

Please ensure computer has latest Windows Updates, .net framework and the latest Java.

Uninstall the printer software and disconnect the printer.

Restart the computer and install the latest driver. Please click the link mentioned below which will take you to the drivers website:

http://dell.to/QjjZDA

Enter the Service Tag of the computer and choose the Operating System installed on the computer. Please update the latest version of driver available.

Please keep me posted with the results.

Thanks & Regards
Manshu S
#iworkfordell