• Is this a dell printer ? I dont recall dell making an all in one printer 911. Kindly mention the dell printer model so that I can help you on this. Is this by any chance a 922 printer rather ? and secondly are you using dell cartridge or refilled/non dell/remanufactured cartridges?

I have the same problem with the color cartridge on my 922. Going through the rest of the message boards, the only suggestions I have come across are cleaning the cartridge heads and resetting the printer (which you have done). However, neither seemed to be effective for people who's printers were not brand new.

According to the message board moderator, Dell is "still researching this," so there's no word on a solution or when they'll update.

• The cartridge error can show up due to the following reasons
• • Using non dell / refilled / remanufactured dell cartridges.
  • Cartridge is defective during manufacturing - first we need to know if the problem started from day 1 or at a later point
  • If it started at a later point - this can happen if the ink in the cartridge is dried up or an attempt to refill the cartridge is made.
  • Did the problem start as soon as the cartridge was changed ? and Is this a brand new cartridge purchased from dell?

I'm having the same problem with my Dell 922 printer.
The only difference is the error message I get is -right cartridge incorrect-.

Both ink cartridges are nearly full.
Both are Dell cartridges purchased from Dell. Neither has been refilled.

The printer was used last week, and there were no problems.
The cartriges have not been removed or tampered with.

I started recieving the error message this morning.
I've tried the 'troubleshooter' with no results.
Naturally the warranty on the printer expired on 6/27/06.

I'd be extremely grateful if anyone has any suggestions they can pass along.

I had really good help from Dell about this problem. Tel. this number 01344860456 for the switchboard, if you are in UK of course. They will put you through to the technical dept and the person dealing with cartridge problems. I spoke to a lady who took me through all the steps of checking for what might be wrong. When we had covered all of the obvious she said that I would receive a replacement the following morning. She was certain that it was the cartridge that was faulty and sure enough the new one arrived pronto by courier, and the printer worked fine as soon as the new cartridge was installed. If poss. have your receipt with ref. no. handy for the cartridge in question, this saves them the trouble of looking up the order. But I can't praise Dell enough for the help I was given. My warranty on the printer was two months passed, of course, but that didn't matter.No arguement, they just replaced it. I suspect from reading similar complaints posted, that this is an on going problem that Dell are aware of.