redsifaka,

Your Dell Inspiron 580, did it come with Windows 7 (32-bit or 64-bit) or was this upgraded to Windows 7?

Try running Finding System Information remove your product ID and post the rest of the information back here.

How is the HP LaserJet 6P connected to your computer?

What virus protection and firewall are you using?

Rick

Hi, Rick. Thanks for responding.

It came with Windows 7 64 bit.

I looked at the Finding System Information; it said it was for wireless, networking and internet; my printer is none of those (although it is supposed to be able to print wireless; I've just never used it wireless)

Printer is connected with a cable to a USB port.

I've got Norton Antivirus.

Thanks.  Jane

Jane,

Finding system information is a little prograqm that provides me with information about your computer. I'll try this with what you told me.

Try running Delete Print Jobs to remove any stuck print jobs in the queue.

Disconnect the printer.

Uninstall the printer(start, control panel, programs and features, HP LaserJet 6P, uninstall)

Restart the computer, when the printer is removed.

Make sure the printer is removed. Manual Printer Driver Removal

Now follow THESE INSTRUCTIONS, to install the HP LaserJet P6. Do NOT connect the printer until around Step 8 unless it prompts you to connect the printer. Usually the drivers need to be installed first, then connect the printer.

Also read Allow a printer past Norton This is for an older version of Norton but should get you close enough to allow the printer to communicate.

Rick

Hi, Rick. Finally got around to doing what you suggested, but my printer is still not printing.

I was unable to find the remove driver, so when i re-installed I clicked on re-install driver rather than use the one already installed.

Here's my computer info if this will help.

Host Name:                 JANE-PC
OS Name:                   Microsoft Windows 7 Professional
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          Jane
Registered Organization:   Microsoft
Original Install Date:     2/19/2011, 7:00:08 PM
System Boot Time:          5/8/2011, 11:07:37 AM
System Manufacturer:       Dell Inc.
System Model:              Inspiron 580
System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
                           [01]: Intel64 Family 6 Model 37 Stepping 5 GenuineIntel ~3201 Mhz
BIOS Version:              Dell Inc. A07, 11/13/2010
Windows Directory:         C:\Windows
System Directory:          C:\Windows\system32
Boot Device:               \Device\HarddiskVolume2
System Locale:             en-us;English (United States)
Input Locale:              en-us;English (United States)
Time Zone:                 (UTC-07:00) Arizona
Total Physical Memory:     8,055 MB
Available Physical Memory: 6,298 MB
Virtual Memory: Max Size:  16,108 MB
Virtual Memory: Available: 13,981 MB
Virtual Memory: In Use:    2,127 MB
Page File Location(s):     C:\pagefile.sys
Domain:                    WORKGROUP
Logon Server:              \\JANE-PC
Hotfix(s):                 36 Hotfix(s) Installed.
                           [01]: KB971033
                           [02]: KB2305420
                           [03]: KB2393802
                           [04]: KB2425227
                           [05]: KB2446710
                           [06]: KB2475792
                           [07]: KB2479628
                           [08]: KB2479943
                           [09]: KB2482017
                           [10]: KB2484033
                           [11]: KB2485376
                           [12]: KB2487426
                           [13]: KB2488113
                           [14]: KB2491683
                           [15]: KB2492386
                           [16]: KB2497640
                           [17]: KB2503658
                           [18]: KB2505438
                           [19]: KB2506014
                           [20]: KB2506212
                           [21]: KB2506223
                           [22]: KB2506928
                           [23]: KB2507618
                           [24]: KB2508272
                           [25]: KB2508429
                           [26]: KB2509553
                           [27]: KB2510531
                           [28]: KB2511250
                           [29]: KB2511455
                           [30]: KB2515325
                           [31]: KB2522422
                           [32]: KB2524375
                           [33]: KB958488
                           [34]: KB976902
                           [35]: KB976932
                           [36]: KB982018
Network Card(s):           3 NIC(s) Installed.

Thanks.  Jane

Jane,

First run Delete Print Jobs to remove any stuck print jobs in the queue.

Disconnect the printer.

Uninstall the printer, start, control panel, programs and features, HP LaserJet 6P, uninstall.

or

Start, all program, HP Printer, Your Printer, uninstall.

Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal

Go to HP LaserJet 6p/mp Printer series and download the software. Install the software, FIRST, it contains the drivers for the printer. At some point, it will ask you to connect the printer. Connect the printer at this time(powered on)

You'll need to Allow a printer past Norton

Rick

Hi, Rick.  Here's what I did, along with what was different with my computer from your instructions

Uninstall the printer, start, control panel, programs and features, HP LaserJet 6P not in here, uninstall.

or

Start, all program, HP Printer not in here , Your Printer, uninstall.

Did go to devices and printers and deleted from there.

Printers and Faxes

Is called devices and printers

Hardware and sound doesn’t show on my computer, just sound so I went into

administrative tools

Then I clicked on the print management shortcut and opened the All Drivers folder and deleted the driver for my printer

Go to HP LaserJet 6p/mp Printer series and download the software. Install the software, FIRST, it contains the drivers for the printer. At some point, it will ask you to connect the printer. Connect the printer at this time(powered on)

It says at the site that it needs to be downloaded from Windows 7.

I couldn’t find the firewall in Norton, so disabled the Anti virus auto Protect

Then installed the printer following your instructions and it was like two printers were installed.  I defaulted to the one that has (copy 1) and printed a word document. It worked!  Thanks so much. What else can I do to thank you?  Jane

Jane,

Glad you got it working! :emotion-21: Thanks for posting back.

To disable rules related to File and Printer Sharing

1. Open Symantec Client Firewall.
2. Click Client Firewall > Configure > Advanced > General.
3. Find the Block Windows File Sharing rule, and uncheck it.
4. Find the Default Inbound NetBIOS Name rule, and uncheck it.
5. Find the Default Inbound NetBIOS rule, and uncheck it.
6. Find the "Default Block Microsoft Windows 2000 SMB" rule, and uncheck it.
7. Click OK.
   If you close the window instead of clicking OK, your changes will not be saved.

Once you have disabled these four rules, you should be able to use File and Printer Sharing for Microsoft Networks with Symantec Client Firewall enabled.

Take care,

Rick

Hi, Rick.  My printer is printing OK, but the first document I print after I turn it on for the day has a "cover" sheet that prints *s1M  Do you know of any way to get that to stop? Thanks so much for all your help,.  Jane

Jane,

You can try running Delete Print Jobs, then restart your computer. If it's a stuck print job in the queue, then it will remove it. I don't see anything in the manual about a cover sheet and hope it's not malware related.

Download Malwarebytes Anti-Malware update it and do a quick scan. Remove anything it finds. Also report back if it finds anything.

Rick