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Lost Printer Installation Disc
I lost the installation disc for my Dell Photo All-In-One Printer 964. Until my newer computer is repaired, I'm using an older computer and trying to connect it to the printer. I tried to download a driver from the downloads page and that went nowhere.
I'm using a Dell Inspirion 2630 with Windows XP. Is there any way I can download the software or request a new disc? I can't make heads or tails of the Dell site except to conclude that once your warranty has expired, Dell has no help for you. I would appreciate any help you can provide. Thank you.
Liz
PudgyOne
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Posted September 5th, 2009 01:00
Liz,
Disconnect the printer.
If you connected the printer, you might ahve to do a Manual Printer Driver Removal
Restart your computer.
First, let's make sure your computer has the latest Windows Updates, especially.net framework, needed to run many applications and the latest Java.
Restart your computer.
Download the XP Drivers
Install the XP Drivers,. You'll be prompter when to connect the printer(powered on)
Scanning
Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.
Scanning wirelessly, use the scan buttons on printer.
As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.
Rick