‎4.00.05.30 update not working | DELL Technologies

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Stefano Di Pede

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10 days ago

Stefano Di Pede

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February 11th, 2021 08:00

4.00.05.30 update not working

Hi,

today I have received the alert that the new version of SupportAssistEnterprise is available for download.

So I have followed the instrunctions, but when I click on "Dowload Now" button, nothing appens.

It seems to load someething, but after some minutes, everything goes back and the page display again the Download Button alert.

Nothing in the logs, simple it doesn't work.

Anyone has the same problem?

Is it possible to update from 4.00.05.30 tp 4.00.06.00 from command line?

Thanks

K
KleinISD
2 Posts
587
0
Posted February 12th, 2021 08:00
I'm also getting the same experience. I tried rebooting the appliance, and I tried different web browsers as well. However nothing happens after I click download now.
V
virtualphoton
1 Rookie
•
44 Posts
459
0
Posted April 16th, 2021 18:00
Hi,

Am facing the same problem too.

I tried disabling the OS firewall but that did not help. Tried rebooting appliance multiple times, but still no luck.

Is Dell working on this bug ?
G
gkurcon1
2 Posts
441
0
Posted April 25th, 2021 11:00
Same problem as the others are reporting here-when I click on the download link it seems like it is loading and then nothing. Please fix this!