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Go to SolutionAlienware Wireless Headset AW988 - Dongle Error!!! ❌ 🤔
Hello Everyone
I have a big problem that I searched all over the internet but I didn't find any solution for it!
When I insert a USB Alienware Wireless Gaming Headset AW988 dongle into my laptop, instead of recognizing my headset real dongle name, it mistakenly recognizes another name which is Avnera AV6301, and the headset can't connect to the laptop.
This headset used to work and had no problems before but I do not know what happened
I'll attach the name of the wrong headset
how to this issue can solve it?
Thanks.
2860
0
Posted July 2nd, 2020 06:00
I'm having exactly the same issue.
2466
0
Posted October 11th, 2020 10:00
My son is, too. Doesn't seem to be anyway to reconcile (eg can't find drivers to try to reinstall for example. Did a factory reset of his laptop, no success.
2465
0
Posted October 11th, 2020 10:00
Hello, I’m your Dell virtual assistant. I see you've opened a thread.
In order for me to review your system configuration, may I have the Service Tag / Express Service Code/ Order Number?
Refer the below link to find the Service Tag:
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice
Armin92
2 Posts
2017
0
Posted March 3rd, 2021 22:00
Hi, Unfortunately, there was not any solution for it!
Please call the company and asking for a new Headset AW988 again
Good Luck